Practical guide

Hardware

8 practical updates and guides from the Kindergarten IT Program.

14 Dec 2022

Tip – Windows Backup and Restore

You can perform a manual backup of your Windows user files with an external drive by using Backup and Restore in Windows Settings. Backup and Restore makes copies of the user files only (Doc…

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16 Oct 2020

Connection troubleshooting with the NL1901ACV modem

For broadband connection issues, first follow these troubleshooting steps. After each step test your internet connection. Please note: to restart the modem, use the round On/Off button in th…

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1 Aug 2014

Troubleshooting techniques

Your computer won’t start, the screen goes blank, the program freezes, error messages pop up on the screen and you don’t know why. Sound familiar? Most people have experienced a problem with…

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1 May 2014

Upgrade to a wireless (Wi-Fi) network

A wireless network is a great way to enjoy the convenience of your Internet Service anywhere in the radius of your Kindergarten. A wireless modem (router) allows you to connect multiple devi…

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1 Jan 2014

I can’t turn the computer on, the screen is blank

“I can’t turn on the computer, the computer screen is blank”, this is a common issue that we receive calls about. Here are some troubleshooting techniques you can try to resolve the issue: E…

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1 Aug 2013

Caring for your computer

It’s important to care for your computer so it will continue to function well and have a long life span. Here are a few things to keep in mind to help it last longer and require less mainten…

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1 Mar 2013

Surge Protection

What is Surge Protection? A surge protector is a device that sits between your electrical equipment (PC, modem) and the electrical mains (wall socket). It protects your equipment’s power sup…

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29 Dec 2012

Power cycle the modem

Lost Internet Connection, Can’t Send Email? Power cycle the modem! If you have lost internet connection (meaning you can’t access web pages) and you’re not able to send emails (there is an e…

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